Invoices can show a Previous Balance line. It’s what the customer still owes on their other invoices. It never includes the invoice you’re looking at. Before October 2026 this line was called Outstanding Balance.
What counts toward Previous Balance
- Other invoices for the same customer that are Pending, Partial or Past Due.
- Only invoices that were sent or marked sent. Draft invoices don’t count.
- Only invoices dated before today.
On the payment stub, the invoice’s own amount shows as This Invoice. Total Due on Account adds the two together.
If the customer owes nothing on other invoices, the Previous Balance line is hidden.
Previous Balance looks too low?
Usually the customer’s other invoices haven’t been sent yet. To check:
- Go to Finances > Invoices and search for the customer.
- Look at the Sent column for each unpaid invoice.
- To send one, check its box, click Send by and choose how to send it. To mark it sent without sending, check its box, click Mark as and choose how it was sent.
The Previous Balance updates once those invoices are sent or marked sent.
Hide Previous Balance for all customers
- Click the gear icon at the top right, then the Invoices, Estimates & Receipts tab.
- Check Hide Previous Balance. It saves right away.
Hide it for one customer
Open the customer’s profile. In the Invoice Settings card, turn on Hide Previous Balance. If you don’t see the card, turn on custom invoice settings for that customer first. See Change How Invoices Look for One Customer.
