On My Way Texts

On My Way Text Messages in LawnPro

Stay connected with your customers by sending On My Way text messages right from a visit, on the web or in the LawnPro app. These messages let clients know when a team member is en route to their location.

How It Works

When a team member is traveling to a scheduled job, they can send an On My Way text message with a single click or tap. This message includes estimated arrival time details to keep clients informed.

Enabling On My Way Messages

On My Way texts need texting, which is included on the Plus plan and is a $25/month add-on on other plans. Employees also need the On My Way Texts and Call Button privilege. If you are not sure if you have this feature you can follow these steps to check:

• Open the LawnPro App on your mobile device or go to your LawnPro account on desktop.
• Navigate to the Text tab on the left side menu.
• If you do not have Texting enabled you can click the enable button.
• This will charge the card you have on file with us and start a monthly $25 subscription for 2-way texting, which includes your first 1,000 texts each month. After that, each extra text is $0.03.

Carriers also require each business to register for texting. You’ll find the Register Your Business for Text Messaging form on the Text page. Your texts keep working while it is reviewed, which usually takes 10 to 15 business days.

Sending an On My Way Text

1. Click Schedule, then click Schedule again to open your calendar.
2. Click the visit you want to send the message for. Its details open on the right.
3. Click the On my way button under the customer’s address.

4. Under Callback number, pick My number or Office number.
5. Under Be there in (minutes), pick 5, 10, 15, 30, 45 or 60.
6. Check the message. Your company name, the minutes and your callback number are already filled in, and you can edit the text if needed.
7. Click Send text to notify the client that you are on your way.

Customizing the Message

By default, the On My Way text message includes your company’s name, estimated arrival time, and a callback number. To personalize it:

• Go to Text > Text Message Templates and find On My Way SMS in the Templates List.
• Click the pencil button to edit the default text to include custom greetings or additional details. Keep the tags in curly brackets: they fill in the company name, the customer’s first name, the minutes and the callback number.
• Click Update Template to save your changes. The updated message will be used for future notifications.

To choose which template is used by default, go to Settings > Invoices, Estimates & Receipts > Default On my way SMS Settings.

FAQs

Will customers be able to reply to the text?
Yes! They can reply and you will receive the reply in your LawnPro App on the text tab.

What if a text doesn’t go through?
LawnPro shows an error in the box. Go to Text > Error Log to see why, for example a number that can’t receive texts.