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Write Off Customer With Balance Remaining


To write off a customer with balance remaining, click the Customer Tab>Customers.




Find the customer you’re wanting to write off and click the pencil button.




Once on the customer’s profile click on the first setting which is the “status” and select “Written off With Balance Remainingblank





A pop up will appear and have two options.

-Would you like to change all invoices that aren’t paid to this status? (written off)

-Would you like to remove all visits from the schedule for this customer?

Select your answers and click “Yes

If you change your mind, click “Noblank




Once you click Yes, you will get a success message.blank




To view the Written Off Customers, go back to Customer Tab>Customers 


Change the Status filter to “Written Off”¬†blank




This will take you to all the customers with Written Off status. blank



Click here to learn how to generate a reports of the Customers you’ve written off with a balance remaining.

Updated on February 28, 2022

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