Work Request Form

Table of Contents

1. Overview
2. Feature Visibility
3. Share Request Form
4. Form Customizer

Overview

The Work Request Form is a lead capture form that you can embed on your website to allow potential customers to submit service requests online. When someone fills out the form, it creates a new work request in LawnPro for you to review and follow up on.

To access these settings go to the gear icon in the top right corner → Work Request Form

Feature Visibility

Disable Work Requests Feature — When enabled this hides the Work Requests feature from your client portal and admin menu. Leave this unchecked to keep the feature active.

Share Request Form

Visible to Public Users for New Leads

When enabled, potential customers can submit work requests online through your website. Click Disable to turn this off.

Add the Request Form to Your Website

You can embed the work request form on any website platform by following these two steps:

1. Place the container — Copy the HTML container code and paste it into your page’s body where you want the form to appear
2. Include the JavaScript — Copy the script tag and paste it right after the container or before the closing body tag

Click Demo Page to see a preview of what your form looks like, or click WordPress Instructions for a step by step guide on adding the form to a WordPress site using the Insert Headers and Footers plugin.

Form Customizer

Customize the text that appears on your work request form:

• Form Heading — The main title displayed at the top of the form (example: “Get Your Free Quote”)
• Form Subheading — A short description below the heading (example: “Tell us what you need and we’ll get back to you — usually within a few hours.”)
• Success Message — The message shown to the customer after they successfully submit the form (example: “Thank you! We’ve received your request and will be in touch shortly.”)

Step Titles

Customize the title and subtitle for each step of the form:

• Step 1 — Contact — Title and subtitle for the contact information step
• Step 2 — Service — Title and subtitle for the service selection step
• Step 3 — Property — Title and subtitle for the property address step

Terms of Service

Require Terms of Service — When enabled, customers must agree to your terms of service before they can submit the form.

Field Visibility

Control which optional fields appear on your work request form. Core fields (name, email, address, and service) are always shown. For each optional field you can choose whether it is visible and whether it is required:

• Company Name
• Phone Number
• Additional Details
• Frequency
• Street 2 (Apt/Suite)
• Appointment Date
• Preferred Arrival Times

Click Save Changes to save your field visibility settings.

Frequency Options

Customize the frequency choices your customers see on the work request form. You can drag to reorder the options. The default options are:

• One Time
• Weekly
• Every Two Weeks
• One Time Per Month

Click Add Option to add your own custom frequency options.

Service Details Items

These are the services your customers can choose from when filling out the work request form. Check the box next to each service you want to show on your form.

Default services include:

• Lawn Care
• Landscaping
• Clean Ups
• Tree / Shrub Pruning
• Lawn Treatments (Fertilization, Weed Control, etc)
• Overseeding
• Mulch / Pine Straw Installation
• Hardscaping (Pavers, Retaining Walls, etc)
• Landscaping Lighting
• Snow Removal
• Other

Custom Services — Click the Add Item button to add your own custom services that will appear in the service dropdown on your work request form.